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Shipping Policy

Shipping Policy

(Policy updated since April 15, 2024. The “Cancel order” and “Order modification” policies do not apply to orders placed before April 15, 2024.)

f you notice an error in your shipping information or purchase, please email support@boostbom.com within 24 hours. Check your order confirmation email to verify all details immediately after placing your order.

Order Processing Time

  • Processing Period: All orders are typically processed within 2 to 5 business days (excluding weekends, holidays, and major sale events).

  • Order Verification: Once your order is successfully placed and payment is verified, our warehouse begins preparing your items. Orders with incomplete payment or incorrect address information may experience processing delays.

Shipping Methods, Destinations & Estimated Delivery Times

We ship our products globally from our fulfillment center. Below are the estimated delivery times based on your location:

Location Estimated Shipping Time
United States 7–15 working days
Canada, Europe 5–12 working days

  • Total Delivery Time Formula:

    Total Delivery Time = Order Processing Time (2–5 business days) + Estimated Shipping Time (listed above).

  • Note: Tracking updates may take 2 to 7 business days to reflect within local carrier systems (such as USPS in the US) once the package enters the destination country.

Note: Orders with incomplete payment or incorrect address information may experience delays.

Order Tracking

  • Once your order is ready and dispatched, a Shipping Confirmation email containing your tracking number will be sent to you automatically.

  • You can track your package directly using the tracking link provided in the email, via the official carrier system (e.g., USPS), or through package tracking platforms like 17TRACK.

  • If you do not receive a tracking confirmation within 5 business days of completing your payment, please reach out to our customer support.

Shipping Protection & Lost Packages

  • Delivery Guarantee: If your order does not arrive within 60 days from the date of shipment, we will issue a full refund for that item.

  • Missing or Delayed Shipments: If tracking shows your package has been delivered, but you have not received it, or if it appears stuck in transit for an extended period, please contact our support team at support@boostbom.com. We will initiate an investigation with the carrier (typically taking 3–5 business days) and provide a resolution, such as a replacement or refund if applicable.

 

Customs, Duties, and Taxes

  • Prices displayed on our website are tax-free in USD.

  • Depending on your destination country, you may be subject to import duties, taxes, and customs fees upon the package's arrival. Payment of these charges is the sole responsibility of the buyer/recipient.

  • We are not liable for any delivery delays caused by customs clearance procedures in your country. For specific rates and information, please contact your local customs office.

Incorrect Address and Delivery Failures

  • Buyer Responsibility: It is the customer's responsibility to provide an accurate and complete shipping address at checkout.

  • Address Modifications: If you notice an error in your shipping information, please email us at support@boostbom.com within 24 hours of placing your order. While we will do our best to accommodate changes, they cannot be guaranteed due to automated fulfillment schedules.

  • Returned or Unclaimed Packages: If a package is returned to us due to an incorrect/incomplete address provided by the customer, multiple failed delivery attempts, or refusal of delivery:

    • We can arrange a re-shipment, but the customer will be responsible for the secondary shipping costs.

    • If a refund is requested after the package is returned to us, the original shipping costs (if any) and any return handling fees charged by the carrier will be deducted from the refund amount.

Contact Us

If you have any questions, concerns, or need assistance regarding your shipment, our customer support team is available 24/7:

Email: support@boostbom.com

We reserve the right to update this policy at any time to reflect changes in our logistics operations or legal requirements. Changes will take effect immediately upon being posted on our website.

  • The customer refuses delivery, or
  • Multiple delivery attempts fail,

we reserve the right to abandon the package and will not issue a refund.