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Return and Refund Policy

Return & Refund Policy

At boostbom, we take pride in our product quality and are committed to your satisfaction. If you are not fully satisfied with your purchase, we offer a simple and transparent return and refund process.

Return Eligibility

  • Timeframe: Returns are accepted within 30 days of the delivery date.

  • Condition: Items must be new, unused, unwashed, and undamaged.

  • Tags & Packaging: Original tags must remain attached, and items must be returned in their original packaging.

  • Proof of Purchase: A valid proof of purchase (receipt or order confirmation) is required.

Return Process

Step 1. Initiate Your Return

Please contact our customer support team at support@boostbom.com before sending any items back. Include your order number, the item(s) you wish to return, and the reason for the return. Wait for our team to provide you with the return instructions and the authorized return address.

Step 2. Prepare Your Return

Securely pack the items in their original packaging. Ensure the items are free from stains, makeup, deodorant, or signs of wear. Include all original accessories and documentation.

Step 3. Ship Your Return

Send the package to the address provided by our support team. We highly recommend using a trackable shipping method. Keep your tracking number for your records, as we are not responsible for return packages lost or stolen during transit.

Return Shipping Costs

  • Customer Responsibility: For returns due to personal reasons (e.g., incorrect size chosen, change of mind), the customer is responsible for covering the return shipping costs.

  • Our Responsibility: If the return is due to our error (e.g., you received a damaged, defective, or incorrect item), boostbom will cover the return shipping costs. Please contact us at support@boostbom.com with clear photos of the issue within 7 days of delivery to facilitate this.

Refund Process

  • Returns are typically processed within 5–7 business days after receipt
  • Refunds are issued within 14–21 business days after inspection
  • Refunds include the item price and applicable taxes
  • Original shipping fees are non-refundable (unless due to our error)
  • Refunds will be issued to the original payment method
  • Processing time may vary depending on your bank or payment provider
  • Returns with gift receipts may receive store credit

Special Circumstances

  • Damaged, defective, or incorrect items must be reported within 7 days of delivery
  • We are not responsible for return packages lost or stolen during transit

Exchanges

We currently do not offer direct exchanges. If you need a different size or color, please return the original item for a refund following the process above, and place a new order for the desired item.

Non-Returnable Items

The following items cannot be returned:

  • Items that have been worn, washed, altered, or damaged after delivery.

  • Items missing their original packaging or tags.

  • Return requests made after the 30-day window has expired.

Unclaimed Packages & Incorrect Addresses

It is the customer's responsibility to provide a correct and complete shipping address during checkout. If a package is returned to us by the carrier due to an incorrect address provided by the customer, or if a package is unclaimed or refused at delivery:

  • We can reship the package, but the customer will be responsible for the reshipping fees.

  • If a refund is requested instead, the original shipping costs (if applicable) and any return-to-sender fees incurred by us will be deducted from the total refund amount.

Questions or Concerns

If you have any questions or concerns regarding your order, return, or refund, please do not hesitate to contact us:
support@boostbom.com

We reserve the right to update this policy at any time. Any changes will be posted immediately on this page.